Information Technology
The Information Technology group is made up of four divisions: Infrastructure, Research Computing, Data Services, and Internet Operations. Cancer Center members and staff are provided a host of services and resources.
Services
Technical support services which require an IS staff member to visit an office, lab, or workstation incur charges at a standard rate of $55 per hour, billable in quarter-hour increments, including a reasonable charge for travel time. Software and database development services requiring the use of a staff programmer is charged at $92 per hour. Infrastructure
- Desktop Computing Support for PC's, Macintosh, and Peripherals
- Facilitate Network Connections
- Provide Available Software Licensing
- System Security
Research computing
- Database Development and Maintenance
- Shared Resource Database Development
- Clinical Trials Information Service on the Web
- UCSD Cancer Center Intranet
- Data Services Maintenance of File, E-mail, and Internet Servers
- Server Administration
- File Conversions and Disk Transfers
Internet operations
- Administer the Cancer Center's Website
- Host Sub-Websites for Shared Resources and Labs
- Facilitate Internet Connectivity
Resources
Please contact us first for reservations and availability:
- LCD Projector - For Presentations and Conferences
- Laptop Computers - For short term use and for presentations
- Video Conferencing - Currently Available in Boardroom only
Software training note: UCSD provides training classes for its own business programs, such as IFIS and Travelink. They also offer classes in many popular programs, such as Microsoft Word and Excel. See the UC Learning Center for more information.
Rates
| Install/support standard PC/Mac hardware components 1 |
$55 per hour |
| Install/support printers |
$55 per hour |
| Install/support software 2 |
$55 per hour |
| Install/support network connections |
$55 per hour |
| Help desk (telephone) assistance |
no charge |
| Instruct users on use of hardware/software 3 |
$55 per hour |
| Question and Answer session (phone) |
no charge |
| Perform backups/restores (network drives) |
$55 per hour |
| Product research and procurement |
$55 per hour |
| Assembly/configuration of new systems |
$55 per hour |
| Install/support systems interfaced to specialized devices (i.e. laboratory equipment) |
$92 per hour |
| Repair/rebuild systems after virus infection |
$55 per hour |
| Install/support software other than the standard office package 2 |
$55 per hour |
| Install/support hardware other than standard components 1 |
$55 per hour |
| Relocating systems or peripherals |
$55 per hour |
| Relocating user data |
$55 per hour |
| LCD Projection services (where IT personnel are needed to set up and/or run the equipment) |
$55 per hour |
| Video conferencing (where IT personnel are needed to set up and/or run the equipment) |
$55 per hour |
| Software or database development |
$92 per hour |
For additional services or information, please contact us at (858) 822-0143, or send e-mail to ccinformationsystems@ad.ucsd.edu. Services and/or prices subject to change without notice
1 Standard Hardware Components
- PC/Mac desktop and laptop systems
- Printers
- Scanners
2 Standard Software Components
- Windows NT, 2000, XP, Mac OS
- MS Office (Access, Excel, Powerpoint, Word)
- MS Outlook
- Adobe Acrobat
- Internet Explorer
- Sophos Virus Scan
3 We provide initial "getting started" instruction. UCSD provides training classes for its own business systems, such as IFIS and Travelink. They also offer classes in many popular programs such as Microsoft Word and Excel.
4 Cost of new/replacement parts and/or software licenses is not included in the listed price. A reasonable charge for travel time may be added for services provided at off-campus locations.